Contact
Contact and support
In short
Email support@gethextion.com. I answer every message myself, with a first reply within 24 hours. There is no form and no phone line.
Support runs every day, including weekends. Every email gets a first reply within 24 hours.
Reply times
- First reply within 24 hours.
- Complaints acknowledged within 48 hours and resolved within one month.
- Privacy requests answered within one month.
What to include
Your order number or receipt email, Mac or Windows, your After Effects version, and a screenshot.
Common requests
- Licence moves. A key bought on this site frees itself: press Remove key here on the old computer.
- Refunds. See the refund policy, then write with your order number.
- Privacy. Ask for a copy or deletion of your data at the same address.
Grievance officer
Write to support@gethextion.com with "Complaint" in the subject. Every complaint gets a reference like HX-2026-0001.